Running a page

For anyone who runs a page for a business, organisation or community. They sit alongside the terms and the community guidelines.

• Only create a page for a business, organisation, community or yourself if you are allowed to represent it. Pages that pretend to be someone else are removed.
• Keep the page’s information accurate: its name, address, hours, holidays, services and prices.
• Answer the people who message, call or book with you, or switch those off. Honour the appointments you confirm, or cancel them in the app so the customer is told.
• You and your staff must follow the community guidelines in everything the page posts and replies. You are responsible for your staff’s actions as the page.
• Customers’ names and chats you see through the page are for answering them on Burst Out. Do not copy them elsewhere, contact customers outside Burst Out without their agreement, or use them for anything else.

• If you turn it on, it answers customers only from what you have written for the page (its information, services and posts). You are responsible for that information being accurate.
• It only ever quotes a price that appears in what you wrote; any other amount is never sent.
• It never asks a customer for a phone number, WhatsApp, email, one-time code, Aadhaar, UPI, card or bank details, and never shares yours. Do not instruct it to.
• It hands the chat to a person when the customer asks, when its questions are answered, or when it cannot help, and stops once a person replies. It offers free appointment times but never confirms a booking itself.
• Its replies are labelled as automatic and are sent as the page.

• Burst Out takes no payments. Any price, payment, refund or service you agree with a customer is between you and them; Burst Out is not a party to it.

• What the page posts belongs to you (or the business you represent), and you give Burst Out the same licence to show it as any post (terms, section 3).
• Reviews and posts by other people about your page belong to them.

• We may remove content, turn off features (such as the assistant, calls or bookings), suspend or remove a page that breaks these terms, the community guidelines or the law, or that customers report for misuse. We will say why unless the law prevents it.
• To appeal, write to [email protected].